As soon as your claim(s) has been decided and is ready for delivery, you will be contacted by phone by KPA officials in order to agree on the time and place of the delivery.  For further information about implementation, please see “What are my options when my claim is successful?”

All claimants who have provided the KPA with their mobile phone numbers will receive an SMS-message (mobile phone text message) informing you about the decision of your claim.  In addition, these messages will include the KPA number of your claim (KPAXXXXX), as well as our web-page address (wwww.kpaonline.org) and our direct phone line 038 249 936.
The SMS-messages will only be sent to claimants who have provided the KPA with their mobile phone number.  If you have not provided the KPA with your mobile phone number and wish to receive such SMS-messages, please contact any KPA office.
One way to find out if your claim has been decided is by visiting our web page at www.kpaonline.org where you can find your decision by using the search engine in “KPA claims”.  If your decision is ready, you will see the status of the claim will be “claim decided…”  When your claim has been decided, you can view a copy of the certified decision, photos and current status of the claimed property online.
(1)In the search field you should enter the five digit KPA number (eg. KPAXXXXX) of the claim you wish to search, (2) choose “KPA claims” and (3) click the “search” button.  You can find the KPA claim number on the copy of the claim that was given to you when you submitted your claim(s) with the KPA.  Once you have searched for and found your decision and the photo’s of the claimed property, if you believe that the photo’s show a different property than the one you made a claim for, please inform us by contacting one of the KPA offices immediately. 

 

Please remember to keep your contact information with the KPA up to date.  If you change your address, telephone number or other contact details, it is essential that you send your updated contact details to us in writing, together with a copy of your ID card.
Please note: that there might be a time delay from when a decision has been made to when the decision is available. 

 

You can collect the decision from one of our KPA offices (click here for more information). The time and place of delivery will be agreed with you when one of our KPA officials contacts you by phone.

Yes, someone else can collect the decision on your behalf, but you must provide him/her with a valid Power of Attorney (POA) or, if the claimant is deceased, the person picking up the decision must present a death certificate and marriage certificate (if spouse), birth certificate (if child) .  
A POA is a legal document by which you give authority to the named person (authorized person) to act on your behalf.
If you wish for someone to act on your behalf and want to prepare a POA, it must be certified by a competent court or the KPA and should contain the following information:

1. your name, address and identity number;
2. the name, address and identity number of the person who you wish to authorize to represent you; and
3. a detailed outline and description of the function you wish the authorized person to carry out on your behalf, in relation to representing your claim before the KPA.

Please note: You must also provide the authorized person with a copy of your ID card and any other necessary documentation/information in order to allow him/her to represent you.

 For more information on the way of reading and understanding decision please click here.

A successful claimant can request the KPA decision to be implemented by requesting repossession of the claimed property, placing the property under administration or by requesting the case to be closed (forms for requesting implementation will be provided to all successful claimants). No other party, other than a successful claimant can request the KPA to enforce the decision

If you don’t require further assistance from the KPA after having received a decision, you should request the KPA to close the case. Please note that KPA will not undertake any other actions on your behalf after the case has been closed.

If you request repossession of the claimed property, you will be contacted by the KPA and offered repossession at a given date and time.  

Please note: that the KPA will have no further obligation regarding the claimed property after the time of repossession. The KPA will not execute a new eviction on the property if it is reoccupied after the time of repossession, or take the property under administration.  The case will be closed with the KPA and the issue will need to be addressed to the local authorities for any further action to be taken.

If you request administration the KPA can temporarily administer a property on your behalf if you are unable to take repossession of a property.  If a property is under KPA administration, the property right holder can choose to lease out the property under the Rental Scheme. Please note that the rental scheme is currently only available for residential properties. The KPA is however in the process of expanding the Rental Scheme to also include commercial properties and agricultural land.
The property right holder of a property under KPA administration can request the KPA to terminate the administration of the property and request repossession at any time.
When the property is repossessed, KPA administration of the property ends.
While the KPA will make reasonable efforts to minimize damage to any property under its administration, the KPA bears no responsibility for any loss or damage to the claimed property or its contents, material, financial or otherwise

Yes, someone else can represent you, but you must provide him/her with a valid Power of Attorney (POA).  A POA is a legal document by which you give authority to the named person (authorized person) to act on your behalf. If you wish for someone to act on your behalf and want to prepare a POA, it must be certified by a competent court or the KPA and should contain the following information:

1. your name, address and identity number;
2. the name, address and identity number of the person who you wish to authorize to represent you; and
3. a detailed outline and description of the function you wish the authorized person to carry out on your behalf, in relation to representing your claim before the KPA.

Please note: that you must also provide the authorized person with a copy of your ID card and any other necessary documentation/information in order to enable him or her to represent.

 

Parties to a claim have 30 days from being notified about their decision to appeal the decision if you disagree with the decision or with the orders of the decision.  If no appeal has been received
by the parties within 30 days, the decision will become final and enforceable.  For more information about how to appeal a decision, please see “What if I disagree with a decision?”

Tools for the enforcement of a successful claim will be set out in the decision itself, or may be decided upon by the KPA.  Tools for enforcement include (but are not limited to): eviction, seizure, demolition of unlawful structures, mediation, auction, confiscation with compensation or expropriation. You will be informed in about any enforcement decision or enforcement activity being undertaken.

If you disagree with the KPCC decision, or with the orders in the decision, you are entitled to      submit an appeal to the Supreme Court of Kosovo within 30 days of being notified of the KPCC decision.  However, an appeal may only be filed on the grounds that the KPCC decision contains a serious violation of the applicable law, or, that the decision rests upon incomplete facts or an erroneous evaluation of the facts.  If you want to appeal the KPCC decision under any of these grounds, then you must put your request for appeal in writing and submit it to one of the KPA offices either in person or through post (click her to see contact details for all KPA offices).  The KPA will then forward your request for appeal to the Supreme Court.

The Supreme Court will then make a decision on your appeal.  Appeals on KPCC decisions will be decided by a panel of three judges (two international and one local judge).  A decision of the Supreme Court is final, and can not be appealed.

You must put your request for appeal in writing and submit it to one of the KPA offices either in person or through post. The KPA will then forward your request for appeal to the Supreme Court.

 

Please do not hesitate to contact any of our offices if you would like to receive more information about your rights and what kind of assistance you can request from the KPA.